Refund Policy - the basics

We value our customers and want you to be satisfied with your purchase. However, if for any reason you decide to return an item, here is our return policy:
 
1. Right of Return:
You have the right to return the item within 14 days of receipt. The item must be in its original packaging and condition in which you received it.
 
2. Return Process:
To begin the return process, please contact us via email or phone number listed on our website. We will provide you with instructions and an address to ship the item back to.
 
3. Refund:
Once we receive the item and check its condition, we will refund you the full price of the item. Refunds will be made using the same method used to make the payment.
 
4. Exceptions:
Some items, such as custom-made or personalized jewelry, cannot be returned. Please contact our staff for more information.
 
We hope you are happy with your purchase, but if you have any questions or concerns, please contact us. We are ready to help you at any time.